1. Shipping Locations

We currently ship our products across India.

For international shipping requests, please contact our customer support team before placing an order.

2. Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once processed, you will receive an order confirmation email with tracking details.

3. Delivery Timelines

Standard Delivery: 5–7 business days for most locations within India.

Remote Areas: Delivery may take 7–10 business days depending on the location.

Please note: Delivery timelines are estimated and may vary due to unforeseen circumstances such as weather conditions, natural disasters, or logistics partner delays.

4. Shipping Charges

Free Shipping: Orders above a certain value (as specified on the website) qualify for free shipping.

Standard Shipping Charges: Applicable for orders below the free shipping threshold and will be displayed during checkout.

5. Tracking Your Order

Once your order is shipped, you will receive an email or SMS with the tracking number and carrier details.

You can track your order status through the link provided in the confirmation email or via our website.

6. Delivery Partners

We partner with reliable courier services to ensure safe and timely delivery of your products.

Aastik Healthcare Limited is not liable for delays caused by the courier or shipping partner but will assist in resolving any issues promptly.

7. Failed Delivery Attempts

Our delivery partners will make up to 2 attempts to deliver your order. If the delivery fails:

You will be contacted to reschedule the delivery.

If the order cannot be delivered, it will be returned to us, and a refund (excluding shipping charges) will be processed as per our Refund Policy.

8. Damaged or Missing Items

If you receive a damaged product or an incomplete order, please notify us within 48 hours of delivery.

Contact our customer support with your order details, images of the damaged product, and packaging. We will assess the issue and arrange for a replacement or refund as applicable.

9. Return Shipping

If you are returning a product as per our Refund and Cancellation Policy, you may be responsible for the return shipping charges unless the product delivered was damaged, defective, or incorrect.

10. Contact Us

For shipping and delivery-related queries or assistance, you can reach us at:

Aastik Healthcare Limited

Anandapur, Garia Station Road Kolkata West Bengal

[email protected]

We ensure that your orders are delivered with the utmost care and in a timely manner.